cvy6 Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains exactly what personal data cvy6 collects from Bangladesh players, why we collect it, how we use it, and the rights you have over your own information.
Introduction
cvy6's commitment to transparency about how your personal information is handled.
cvy6 ("we", "us", "our") operates an online gaming and sports-betting platform serving adult players in Bangladesh. In the course of providing our services, we collect and process certain personal data about the players who register and use our platform. This Privacy Policy describes what data we collect, the lawful bases on which we process it, who we may share it with, how we protect it, how long we retain it, and what rights you have as a data subject. By registering a cvy6 account, you acknowledge that you have read and understood this Privacy Policy.
cvy6 is committed to handling personal data responsibly, proportionately and in accordance with applicable data protection principles. We collect only the data that is necessary to provide our services, verify identity, process payments, prevent fraud, and comply with applicable legal obligations. We do not sell personal data to third parties, and we do not use personal data for purposes that are inconsistent with the purposes described in this Privacy Policy without first obtaining the player's explicit consent.
Our Privacy Commitments at a Glance
Six core principles that underpin how cvy6 treats your personal data.
All data in transit between your device and cvy6 servers is protected by SSL/TLS encryption as standard.
cvy6 never sells, rents or auctions player personal data to any third party for commercial purposes.
You may request a copy of all personal data cvy6 holds about you at any time by contacting our support team.
Subject to our legal retention obligations, you may request deletion of your personal data upon permanent account closure.
cvy6 does not store your bKash, Nagad or Rocket mobile wallet PINs or full account numbers on its servers.
You can opt out of marketing communications at any time via your account settings or by contacting support.
1. What Data We Collect
The categories of personal data cvy6 collects and the circumstances in which each is collected.
Full name, date of birth, mobile number and any government-issued identity document details provided during registration or KYC verification. This data is collected to confirm that the player meets the minimum age requirement of 21 years and that the account is registered to a real individual.
Transaction records including deposit amounts, withdrawal amounts, dates and the mobile wallet account identifiers (masked) used for each transaction. Full wallet PINs and full bKash, Nagad or Rocket account numbers are never stored by cvy6. Payment processing is handled by the respective payment providers under their own security standards.
Game session data, bet history, win/loss records, bonus usage, and login/logout timestamps. This data is used to operate the platform, resolve disputes, identify problem gambling patterns for responsible gaming purposes, and detect fraudulent activity.
IP address, device type, operating system, browser type, screen resolution, and general geographic location (country/city level, derived from IP). This data is used for fraud prevention, security monitoring, and to optimise platform performance for the devices and networks commonly used by Bangladesh players.
Records of communications between you and cvy6 customer support, including chat transcripts, support ticket content, and any documents you submit as part of a KYC or dispute process. These records are retained to evidence the history of your interactions with cvy6 and to improve the quality of our support service.
2. How We Use Your Data
The purposes for which cvy6 processes personal data and the legal basis for each purpose.
We use identity data, financial data, and gameplay data to create and maintain your cvy6 account, process deposits and withdrawals via bKash, Nagad, Rocket and Upay, credit winnings to your account, apply bonuses and promotions, and generally provide the gaming and sportsbook services you have registered for. The legal basis for this processing is the performance of the contract between you and cvy6.
We use identity data, financial transaction records, and device/IP data to verify player age and identity, detect and prevent fraud, money laundering and bonus abuse, comply with applicable legal obligations, and respond to lawful requests from competent authorities. The legal basis for this processing is compliance with a legal obligation and, where applicable, the pursuit of our legitimate interests in protecting the integrity of the platform.
We use gameplay data, session data and account activity patterns to identify players who may be exhibiting signs of problem gambling, so that we can proactively offer responsible gaming tools such as deposit limits, session reminders and self-exclusion. This processing is carried out on the basis of our legitimate interest in promoting safe gambling environments and our contractual obligation to provide responsible gaming tools to all registered players.
With your consent, we may use your contact details and gameplay profile to send you personalised promotional offers, bonus notifications, and information about new games or features on cvy6 that are relevant to your interests as a Bangladesh player. You may withdraw your consent for marketing communications at any time by visiting the notification settings in your account, or by contacting our support team. Withdrawing consent for marketing does not affect the lawfulness of processing that occurred before the withdrawal.
3. Sharing Data with Third Parties
The circumstances in which cvy6 may disclose personal data to parties other than the registered player.
When you make a deposit or withdrawal, we share the minimum transaction data necessary to process that payment with the relevant payment service provider (bKash, Nagad, Rocket, Upay or another BDT payment processor). This sharing is necessary for the performance of the contract and is governed by our agreements with each payment provider. The payment providers are independently responsible for the data they process under their own privacy policies.
cvy6 works with third-party game studios and technology providers (including but not limited to Pragmatic Play, Evolution Gaming, Spribe, PG Soft and Ezugi) to deliver its game library. These providers may receive session-level technical data (e.g. player session tokens, bet amounts, game outcomes) as necessary to operate the games within the cvy6 platform. We do not share full identity data with game providers except where required by applicable law or the specific game provider's own regulatory requirements. All game providers engaged by cvy6 are subject to contractual data protection obligations.
cvy6 may disclose personal data to law enforcement agencies, regulatory bodies or other competent authorities when required to do so by applicable law, court order, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of our players or staff, or protect the rights and property of cvy6. We will notify affected players of any such disclosure where we are legally permitted to do so. We will not disclose personal data to any government authority without a valid legal basis and, where possible, will challenge requests that we believe to be disproportionate or unlawful.
4. Data Security
The technical and organisational measures cvy6 uses to protect personal data from unauthorised access, loss or misuse.
cvy6 implements industry-standard security measures to protect player data, including SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting which staff members can access personal data, two-factor authentication for administrative systems, regular security audits and penetration testing, and automated monitoring systems that alert our security team to unusual access patterns or potential breaches. We store personal data on secure servers. Payment credentials (bKash, Nagad, Rocket, Upay account identifiers) are tokenised and never stored in full on cvy6 infrastructure.
In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected players, cvy6 will notify affected players without undue delay once the breach has been identified and assessed. The notification will describe the nature of the breach, the categories and approximate number of players affected, the likely consequences of the breach, and the measures taken or proposed to address it, including steps players can take to mitigate potential harm such as changing passwords. cvy6 maintains a documented incident response plan for data breaches that is reviewed and tested at least annually.
5. Your Rights as a Data Subject
The rights you have over the personal data cvy6 holds about you and how to exercise them.
You have the right to request a copy of the personal data cvy6 holds about you. We will provide this in a structured, commonly-used and machine-readable format (such as CSV or JSON) upon request. To exercise this right, contact our customer support team with your registered mobile number and a description of the data you wish to access. We will respond within 30 days of receiving a valid request. There is no fee for a first access request within any 12-month period; we reserve the right to charge a reasonable administrative fee for subsequent requests within the same period.
If any personal data cvy6 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Identity and contact data corrections can be initiated via the account settings page or by contacting our support team. Where the correction involves identity documents, we may request supporting documentation before making the change. We will complete any rectification request within 14 days of receiving the necessary documentation.
You may request that cvy6 delete the personal data we hold about you. We will honour erasure requests subject to our legal retention obligations. Specifically, financial transaction records and KYC documentation may be retained for a period of up to 7 years following account closure to comply with applicable anti-money laundering and financial record-keeping laws. Data that is no longer required for any lawful purpose and is not subject to a legal retention obligation will be deleted within 30 days of a valid erasure request. We will confirm in writing the scope of any deletion carried out and the categories of data that could not be deleted and the reason why.
6. Cookies and Tracking Technologies
How cvy6 uses cookies and similar technologies when you use our platform.
cvy6 uses the following categories of cookies: (a) Essential cookies — these are strictly necessary for the platform to function and cannot be disabled. They include session authentication tokens, security cookies and load-balancing cookies; (b) Functional cookies — these remember your preferences such as language settings and remember your last game session; (c) Analytics cookies — these collect aggregated, anonymised data about how players use the platform, which helps us improve performance and user experience. We do not use third-party advertising or tracking cookies. All analytics data collected is anonymised before being processed and is not shared with advertising networks.
You can manage non-essential cookie preferences through the cookie settings panel accessible from the platform footer. You may also control cookies through your mobile browser settings; however, disabling essential cookies will prevent cvy6 from functioning correctly and may prevent you from logging in. If you clear your browser cookies, your previously saved preferences will be reset and you may need to re-enter your session on next visit. cvy6 does not use fingerprinting or supercookies as a substitute for standard cookie preferences.
7. Data Retention and Policy Updates
How long cvy6 retains personal data and how this Privacy Policy is updated over time.
cvy6 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal minimum retention periods. As a general guide: account data and gameplay history is retained for the duration of the account and for a period of 3 years after permanent account closure; financial transaction records and KYC documentation are retained for a minimum of 7 years after account closure in accordance with applicable financial record-keeping obligations; support communications are retained for 3 years from the date of the last communication in a thread; technical and device log data is retained for a maximum of 12 months on a rolling basis. When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised.
cvy6 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make a material change to this Privacy Policy, we will notify registered players via the mobile number or contact details held on their account at least 7 days before the change takes effect, and we will update the effective date at the top of this document. We encourage all cvy6 players to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how cvy6 has handled your personal data, please contact our customer support team via the contact details provided on the cvy6 platform. We will acknowledge your privacy inquiry within 48 hours and aim to resolve it fully within 30 days. All privacy-related communications are treated with the highest priority by our support team and are handled in strict confidence.
Questions About Our Privacy Practices?
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